Enterprise Managed AV and UC Services

Optimise the standardisation, consistency and performance of your globally managed AV and UC estates with Kinly Global Services (GS). GS is operated as a singular, global team and has been specifically developed to address the challenges faced by enterprises operating multinational technology estates.

Each of our specialists will only ever work with a maximum of three clients at a time, ensuring they retain in-depth knowledge of your programme, people and preferences. The GS offering continuously evolves in line with the technology landscape, working to reduce operational burdens, streamline operations and allow your enterprise the time to focus on core deliverables.

Enterprise Architecture

Track and manage your global estates, even when they are growing and scaling at pace. Our Enterprise Consultants guide you throughout the entire process, from service design and solution specification through to project delivery, standards management and lifecycle support.

Programme Management

Keep on top of projects, timelines and deliverables when operating in multiple locations and time zones. The GS team will align a dedicated Programme Manager with your project pipeline who embeds within your organisation, taking responsibility for complete project oversight.

Global Support Services

Get 24-hour follow-the-sun remote support throughout the working week, all year round. Coupling expert local knowledge with a truly global presence, our dedicated support specialists operate across EMEA, APAC and the Americas, providing fast and lasting fixes to faults.

Managed On-site Services (MOS)

Ensure your mission-critical broadcasts and events cannot fail. We send our MOS team anywhere you need them. Our rich media specialists act as an extension of your communication and events teams, providing complete assurance that everything is working as it should be.

Client Service Managers (CSM)

Collaborate and build valuable working relationships with Kinly CSMs. They are your central point of contact throughout your programme’s lifecycle, and are also responsible for managing GS on-site teams to ensure the successful delivery of managed service contracts.

Tailored

Support your strategic goals, enhance sustainability and empower your people. We deliver audio visual solutions tailored to your unique and exacting requirements.

Savings

Secure economies of scale. Access the market’s best technology through our extensive and established partner ecosystem and reduce costs as your business grows.

Futureproof

Build for the future. All our modern workplace solutions are architected for longevity, performance and sustainability, keeping your operations secure while protecting the planet.

Efficiency

Focus your resources where they matter. We expertly coordinate with third party trades so that you don’t have to.

On-time

Mitigate risks and reduce delays. With 360-degree project insight, we ensure your solutions arrive where you want them, when you want them, and performing how you need them.

Seamless

Deliver exceptional user experiences. We leave no stone unturned, carefully planning how your solution integrates with interior design, architecture, aesthetics, acoustics, lighting, and more.

Continuous improvement

Drive a culture of excellence. By sharing insights across all disciplines and continually building improvements into your processes, we help you gain a competitive edge.

Sustainable

Meet and exceed your ESG targets. We are committed to a sustainable approach to solution specification, partner relations and ongoing support.

Our technology partners

We partner with the world’s most exciting manufacturers and innovative technology providers. From big to small, we know them all. These relationships have been established and nurtured over 25-years to provide our customers with unlimited access to the best range of solutions available on the market.

Our Partners

Trusted Connections 2024

Based on insights from 425 AV professionals in enterprise-level companies across the UK, Germany, Netherlands, and the Nordics, our Trusted Connections research is back, and better than ever!

Consultancy

Succeed from day one. We begin by performing a data assessment to shape your strategy. Our Enterprise Consultants then collaborate with you to create a roadmap aligned to your goals, focusing on security, regional compliance, user experience, aesthetics, room design and budget.

Enterprise architecture

Standardise your estate for total consistency. We take care of everything from service design and process engineering, through to platform validation and standards creation, removing the complication of managing globally diverse technologies while meeting technical standards.

Transition & mobilisation

Support your people. We plan, own and deliver a four-phase transition process including recruitment and training, onboarding, stakeholder management and the development of a communications strategy, empowering your teams to use their AV technology with maximum effect.

Support services

Boost your operations. We are here to support you far beyond the installation phase with incident and request management, as well as asset and warranty management. This is all backed up by expert remote support, meaning you are never far from assistance, wherever you are located.

Programme management office

Unburden your teams. The Kinly Programme Management Office deploys standards across global projects with strategic technical alignment, resource mapping to project pipeline and international governance, all while expertly managing your supply chain, logistics, resources and budget.

Track & improve

Stay one step ahead. We monitor the performance of your global estate to plan and build continuous improvements into your processes. This includes SLAs adherence and reporting, service development roadmaps, service governance toolkits, on-site resources and remote managed support.