Customer Experience Services
Support your teams with a tailored adoption strategy

Audio visual and collaboration tools are increasingly important to the running of productive workplaces. Yet for many organisations, it remains a challenge to recruit and retain employees with sufficient digital skills to keep up with the evolving technology landscape.
Our decades of experience, working with businesses spanning multiple sectors, makes us the ideal partner to help you transition to a digitally mature workplace and equip your people with the skills and confidence they need to thrive. We work with your teams to design and implement strategies to promote the use of innovative meeting and collaboration tools across your business, and to establish robust onboarding and training processes.
Having innovative technology means nothing unless your people feel capable and empowered to use it. That’s where our specialist customer experience programmes come in, making sure you maximise your technology investment by giving your people the information and tools they need to fully embrace and understand the technology at their fingertips and use it to their full advantage.
Our services
Adopting new technology is a journey, and it’s different for every organisation. Our dedicated customer success managers consider the requirements of each of your users and develop onboarding and training programmes to suit. Kinly’s adaptive approach delivers greater cost efficiency and staff satisfaction. We understand that it’s vital to follow up on initial onboarding and training, uncover any lingering barriers to adoption and resolve them quickly.