Remote Managed Services | Kinly

Kinly Remote Managed Services

Maximise uptime, reassurance and return on investment. Our dedicated team of experts remotely manage your technology assets and provide real-time fault diagnostics. With a 360-degree view of solutions and usage trends, we identify issues and proactively prevent recurring problems, long before they impact your productivity.

To optimise the efficiency of your meeting rooms, our monitoring software runs continuously and diligently in the background. From usage tracking to asset management and trend analysis, we keep your systems running smoothly.

Our comprehensive technology estate management services integrate seamlessly into your unique operational models. Supporting the spectrum of collaboration technologies and leveraging best of breed monitoring and management tools, we ensure a consistent and optimised service delivery.

Kinly Remote Service Desk Response

Remote managed service desk response

Secure the support of experts. The RMS desk monitors and actions all events upon detection for pre-emptive problem management, immediate resolutions and root cause analysis.

Kinly Remote Monitoring and Management

Remote diagnostics

Get immediate incident and problem management. With an enhanced view of device diagnostics, our Service Desk deliver fast and lasting resolutions to faults.

Kinly Incident Management

24/7 event monitoring

Maintain a holistic view of all your meeting rooms and keep your key stakeholders in the loop with 24/7 monitoring and immediate, automated alerts triggered for incidents.

Kinly Workspace Optimisation

Pre-emptive problem management

Maximise uptime. We monitor everything including usage, availability, asset management and trend analysis with automated alerts enabling us to remedy faults before they impact your people.

Kinly Hybrid Managed Service

Firmware management

Protect your organisation from security and operational risks. We analyse the software and firmware environment for proactive remediation of identified threats.

Kinly software release management

Service dashboards

Gain 360-degree oversight. An interactive dashboard with an auto-flagging system, enables you to monitor usage, availability, service progress, estate information, trend analysis, reporting and more.

Kinly Service Desk

Configuration and remote device management

Ensure best practice device configuration is implemented, controlled and maintained with an initial audit and regular remote health checks for remediation and optimisation.

Kinly Hardware and Warranty

Automation and scheduling

Keep your estate in perfect working order with scheduled remote activity, automated device reboots and health checks.

Kinly Analytics and Reporting

Analytics and reporting

Enhance service responses and achieve ongoing service continuity with an initial audit, regular remote health checks, immediate incident response and proactive problem management.

Service Delivery Managers (SDMs)

End-to-end service delivery
High-touch communication
Consolidated reports
Aggregated trend analysis

On-site field response

On-site engineering support
Service desk
Specialist warranties
Loans and repairs

Tailored

Support your strategic goals, enhance sustainability and empower your people. We deliver audio visual solutions tailored to your unique and exacting requirements.

Savings

Secure economies of scale. Access the market’s best technology through our extensive and established partner ecosystem and reduce costs as your business grows.

Futureproof

Build for the future. All our modern workplace solutions are architected for longevity, performance and sustainability, keeping your operations secure while protecting the planet.

Efficiency

Focus your resources where they matter. We expertly coordinate with third party trades so that you don’t have to.

On-time

Mitigate risks and reduce delays. With 360-degree project insight, we ensure your solutions arrive where you want them, when you want them, and performing how you need them.

Seamless

Deliver exceptional user experiences. We leave no stone unturned, carefully planning how your solution integrates with interior design, architecture, aesthetics, acoustics, lighting, and more.

Continuous improvement

Drive a culture of excellence. By sharing insights across all disciplines and continually building improvements into your processes, we help you gain a competitive edge.

Sustainable

Meet and exceed your ESG targets. We are committed to a sustainable approach to solution specification, partner relations and ongoing support.

Our technology partners

We partner with the world’s most exciting manufacturers and innovative technology providers. From big to small, we know them all. These relationships have been established and nurtured over 25-years to provide our customers with unlimited access to the best range of solutions available on the market.

Our Partners

Trusted Connections 2025

Trusted Connections 2025

Drawing on insights from 425 AV professionals across the UK, Germany, the Netherlands and the Nordics, this report provides an in-depth analysis of the trends, challenges and priorities shaping enterprise AV in 2025.

Go to resource

Trusted by the best

From corporate and enterprise businesses to public sector and higher education institutions, the world’s leading organisations trust us to enhance their operations, increase productivity and drive maximum ROI.

Our approach

Encompassing all your needs, requirements and goals with a consultative approach, including everything from system design and engineering, through to installation and lifecycle support.

Consultancy

Identifying your challenges and how to overcome them, as well as your goals and how to achieve them, to bring even the most challenging visions to life.

Solution design

Meeting your physical, technical and support requirements through custom designs and intelligence gathered by collaborating with our expert consultant teams.

Build and integrate

Delivering your audio visual projects on time, fully documented and in budget with a focus on innovation, sustainability and security.

Support and manage

Supporting your AV equipment far beyond the installation phase with specialist services including helpdesk support, maintenance, remote management and on-site managed services.

Track and improve

Teaching your people how to use their new audio visual technology efficiently for maximum return on your investment with hybrid or on-site training, resources and tools.

Expertise

Credentials

We remove complexity, overcome your challenges and allow you to thrive in the rapidly changing AV environment using a carefully crafted blend of the latest technology and tried and tested methods built up since 1998.

Kinly support services

Support Services

Keep your business moving and achieve great things, even in challenging and sensitive environments.

Kinly Managed On site services

Managed On-site Services

Empowering your organisation with exceptional event and meeting experiences.

Comprehensive managed services

Managed Services

Holistic, expert support for your critical meetings.

Why Kinly?

Bringing people and technology together for better productivity wherever the work happens – because great things happen when people work together.

Experienced

Dedicated expertise in planning, supplying, integrating and managing AV systems integration and remote collaboration services.

Proven

Globally recognised businesses relying on us for secure and flexible meeting and collaboration services.

Independent

A leading partner with the world’s top vendors to deliver the best choice of solutions for public and private sector businesses.

Scale

An end-to-end provider of workspace transformation services with worldwide presence.

25+

Years Experience

2500+

Customers

500+

Accredited Specialists

€290 M

Annual Turnover

1100+

Employees Worldwide

94%

Customer Retention

24x5

Global Support

19

Offices in 11 Countries

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