Remote Managed Services

Remove the pressure of managing your audio visual technology estate for total reassurance and resilience, no matter what. Kinly’s Remote Managed Services (RMS) is a proactive remote monitoring and management solution, running continuously in the background to ensure your meeting room estates are always working to their full potential.

RMS is specifically designed to flexibly integrate into the operational requirements of your business while supporting a spectrum of modern workplace technologies. Supported by an automatic flagging system, our experts work to identify and resolve problems before they impact your business to reduce cost, remove frustration and, most importantly, save precious time.

Remote managed service desk response

Secure the support of experts. The RMS desk monitors and actions all events upon detection for pre-emptive problem management, immediate resolutions and root cause analysis.

Pre-emptive problem management
Remote diagnostics
Firmware management
Configuration management
Automation and scheduling
Remote device management

Remote monitoring and management

Enjoy a consistent and optimal service. Kinly’s RMS utilises best-of-breed monitoring and management tools, including legacy platforms to enhance and augment the service.

24/7 event monitoring
Live health status
Service dashboards
Multi-vendor support
Software development and roadmap

Analytics and reporting

Enhance service responses and achieve ongoing service continuity through immediate incident response and proactive problem management.

Monitoring and reporting portal
Trend analysis

Service Delivery Managers (SDMs)

End-to-end service delivery
High-touch communication
Consolidated reports
Aggregated trend analysis

On-site field response

On-site engineering support
Service desk
Specialist warranties
Loans and repairs

Tailored

Support your strategic goals, enhance sustainability and empower your people. We deliver audio visual solutions tailored to your unique and exacting requirements.

Savings

Secure economies of scale. Access the market’s best technology through our extensive and established partner ecosystem and reduce costs as your business grows.

Futureproof

Build for the future. All our modern workplace solutions are architected for longevity, performance and sustainability, keeping your operations secure while protecting the planet.

Efficiency

Focus your resources where they matter. We expertly coordinate with third party trades so that you don’t have to.

On-time

Mitigate risks and reduce delays. With 360-degree project insight, we ensure your solutions arrive where you want them, when you want them, and performing how you need them.

Seamless

Deliver exceptional user experiences. We leave no stone unturned, carefully planning how your solution integrates with interior design, architecture, aesthetics, acoustics, lighting, and more.

Continuous improvement

Drive a culture of excellence. By sharing insights across all disciplines and continually building improvements into your processes, we help you gain a competitive edge.

Sustainable

Meet and exceed your ESG targets. We are committed to a sustainable approach to solution specification, partner relations and ongoing support.

Our technology partners

We partner with the world’s most exciting manufacturers and innovative technology providers. From big to small, we know them all. These relationships have been established and nurtured over 25-years to provide our customers with unlimited access to the best range of solutions available on the market.

Our Partners

Trusted Connections 2025

Drawing on insights from 425 AV professionals across the UK, Germany, the Netherlands and the Nordics, this report provides an in-depth analysis of the trends, challenges and priorities shaping enterprise AV in 2025.

Download your copy today!

Trusted by the best

From corporate and enterprise businesses to public sector and higher education institutions, the world’s leading organisations trust us to enhance their operations, increase productivity and drive maximum ROI.

Consultancy

Identifying your challenges and how to overcome them, as well as your goals and how to achieve them, to bring even the most challenging visions to life.

Solution design

Meeting your physical, technical and support requirements through custom designs and intelligence gathered by collaborating with our expert consultant teams.

Build and integrate

Delivering your audio visual projects on time, fully documented and in budget with a focus on innovation, sustainability and security.

Support and manage

Supporting your AV equipment far beyond the installation phase with specialist services including helpdesk support, maintenance, remote management and on-site managed services.

Track and improve

Teaching your people how to use their new audio visual technology efficiently for maximum return on your investment with hybrid or on-site training, resources and tools.

Credentials

We remove complexity, overcome your challenges and allow you to thrive in the rapidly changing AV environment using a carefully crafted blend of the latest technology and tried and tested methods built up since 1998.