Managed On-site Services

Integrated on-site support for business-critical missions

Kinly Managed On site services

Extend your operations and events capacity. Our dedicated and specialised on-site teams are on-hand to do whatever is needed to achieve your ambitions from proactive daily room checks and white glove executive support through to communications, events and mission-critical support.

Removing the burden of managing employee recruitment, training, development and performance, we take care of everything. Support can include single technician deployments up to full-scale, self-sufficient global teams with dedicated administration, media production and management resources.

Supported by highly skilled and certified specialists, we plan and manage events in critical and sensitive environments. With producers, editors, event managers, animators, AV technicians, rich media specialists and more, we are your trusted advisors, applying our expertise to deliver impactful creative services and first-class events.

Services

Onsite technical support

On-site technical support and management

Optimise the continuity and functionality of your meeting rooms with dedicated on-site resources to optimise uptime, functionality and performance.

Kinly Loans and repairs

White glove support

Ensure every detail of your critical meetings and VIP events is meticulously handled and supported for a seamless execution and an unforgettable experience for all attendees.

Room booking for managed services

Booking and scheduling

Optimise your end-user experience with seamless and simplified video conferencing booking, resource scheduling and support.

Kinly Event Support

Event production and delivery

Wow your attendees, teams and competition with high-impact, immersive and tailored event experiences.

Video and multimedia production

Video and multimedia production

Wow your attendees, teams and competition with high-impact, immersive and tailored event experiences.

Event playbooks and catalogues

Event playbooks and catalogues

Harness consistency and continual improvements with simple showreels, videos, how-to guides and room and technology layouts.

Service Delivery Manager

Service delivery manager (SDM)

Ensure every detail of your critical meetings and VIP events is meticulously handled and supported for a seamless execution and an unforgettable experience for all attendees.

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Cover

Maximise continuity and secure an uninterrupted service with dedicated Kinly cover or vetted agency staff that can be provided in the event of sickness and planned absence.

What are the benefits of working with Kinly?

Tailored

Tailored

Support your strategic goals, enhance sustainability and empower your people. We deliver audio visual solutions tailored to your unique and exacting requirements.

Savings

Savings

Secure economies of scale. Access the market’s best technology through our extensive and established partner ecosystem and reduce costs as your business grows.

Futureproof

Futureproof

Build for the future. All our modern workplace solutions are architected for longevity, performance and sustainability, keeping your operations secure while protecting the planet.

Efficiency

Efficiency

Focus your resources where they matter. We expertly coordinate with third party trades so that you don’t have to.

On-Time

On-time

Mitigate risks and reduce delays. With 360-degree project insight, we ensure your solutions arrive where you want them, when you want them, and performing how you need them.

Seamless

Seamless

Deliver exceptional user experiences. We leave no stone unturned, carefully planning how your solution integrates with interior design, architecture, aesthetics, acoustics, lighting, and more.

Continuous Improvement

Continuous improvement

Drive a culture of excellence. By sharing insights across all disciplines and continually building improvements into your processes, we help you gain a competitive edge.

Sustainable

Sustainable

Meet and exceed your ESG targets. We are committed to a sustainable approach to solution specification, partner relations and ongoing support.

Our technology partners

We partner with the world’s most exciting manufacturers and innovative technology providers. From big to small, we know them all. These relationships have been established and nurtured over 25-years to provide our customers with unlimited access to the best range of solutions available on the market.

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Essential reading

Discover the latest news, views and industry takes from within our organisation and our specialist global teams.

Trusted Connections 2025

Drawing on insights from 425 AV professionals across the UK, Germany, the Netherlands and the Nordics, this report provides an in-depth analysis of the trends, challenges and priorities shaping enterprise AV in 2025.

Go to resource

Trusted by the best

From corporate and enterprise businesses to public sector and higher education institutions, the world’s leading organisations trust us to enhance their operations, increase productivity and drive maximum ROI.

Our approach

Realise the advantages of an uninterrupted service that keeps on improving. We use ITIL’s service lifecycle for optimal service and long-term success. Each stage has its own processes, roles and responsibilities, working in harmony to deliver a holistic service that evolves with your business.

Consultancy

Plan for success from the outset. Collaborating with you and your key stakeholders, we perform a site visit of your premises to capture your requirements, understand your processes, assess your environment and review your assets to inform a service design tailored to your business.

Service design

Deliver your vision. Using the knowledge gained at the evaluate stage, our expert design team will develop a service proposition and service offer, working closely with you and your teams to ensure all your needs are fully met before you give the final signoff.

Transition

Roll out your support framework with confidence. We’ll agree an implementation plan with your key stakeholders, ensure Kinly staff are vetted and trained, and introduce you to the service. This is all before documentation, final system checks and establishing a meeting and reporting schedule.

Operation

Maximise your operational efficiency. Establishing the Continual Service Improvement Plan and scheduling service delivery and reporting reviews, we set measurable targets and timescales while establishing resource requirements.

Optimise

Consistently improve. We will agree monitoring and improvement milestones and measures, plan a training and development strategy, and commit any necessary additional resources, including personnel, budget and time.

Renew

See the results. By reviewing service performance against your original vision and documenting key revisions, we monitor and evaluate the impact of recommended actions, iterating by returning to the beginning of the process for continuous service improvements.

Credentials

We remove complexity, overcome your challenges and allow you to thrive in the rapidly changing AV environment using a carefully crafted blend of the latest technology and tried and tested methods built up since 1998.

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UK Ecovadis Silver 2024
Kinly support services

Support Services

Keep your business moving and achieve great things, even in challenging and sensitive environments.

Global Managed On-site

Delivering expert on-site support for critical events and meetings.

Comprehensive managed services

Managed Services

Holistic, expert support for your critical meetings.

Why Kinly?

Bringing people and technology together for better productivity wherever the work happens – because great things happen when people work together.

Experienced

Dedicated expertise in planning, supplying, integrating and managing AV systems integration and remote collaboration services.

Proven

Globally recognised businesses relying on us for secure and flexible meeting and collaboration services.

Independent

A leading partner with the world’s top vendors to deliver the best choice of solutions for public and private sector businesses.

Scale

An end-to-end provider of workspace transformation services with worldwide presence.

25+

Years Experience

2500+

Customers

500+

Accredited Specialists

290 M

Annual Turnover

1100+

Employees Worldwide

94%

Customer Retention

24x5

Global Support

19

Offices in 11 Countries

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