Global Support Services

Enhance your operations with the full support of a team of dedicated experts. Combining intimate local knowledge with a global presence, your 360-degree Kinly support network works in unison to maximise the uptime, performance and sustainability of your global AV technology estate.

Your teams can rely on the skills and knowledge of industry-leaders in their field. Operating across EMEA, APAC and the Americas to provide a truly global model, we deliver 24-hour follow-the-sun support throughout the working week. Our support team are committed to responding to queries and issues as quickly as possible, ensuring you are always in the loop and assured that any faults will be identified and remedied in a timely manner.

24-hour follow-the-sun support

Secure instant assistance through our dedicated experts. We screen emails, generate tickets, assist with swift fixes, orchestrate incident resolution plans, oversees spare parts and handle warranty claims, all while ensuring total compliance with regulatory processes.

Support services

Get the right support when you need it most. We provide dedicated services including incident and request management and bolster them with comprehensive asset and warranty management services to give you and your teams total peace of mind.

Regional technical SMEs

Bridge the gap between project delivery and maintenance to keep your business ticking. Kinly SMEs ensure faults and incidents are logged, diagnosed and resolved quickly, and wherever possible, remotely.

Global client service coordinators

Leverage the experience and skills of your Global Client Service Coordinators. They are responsible for managing incidents, queries, site resources and hardware. Crucially, they apply knowledge gained from local fixes to mitigate the risk of repeating errors across regions and countries.

Remote equipment management options

Ensure a consistent and optimal service with best-in-class monitoring and management tools that maximise the efficiency of your audio visual technology. We support these services with live alerts and fault detection to ensure we spot and rectify faults, well before they impact your business.

ServiceNow

Access ServiceNow, our industry-leading online service management platform. Here, you can log incidents, requests and view asset management information in real-time to ensure you are always in the know.

Tailored

Support your strategic goals, enhance sustainability and empower your people. We deliver audio visual solutions tailored to your unique and exacting requirements.

Savings

Secure economies of scale. Access the market’s best technology through our extensive and established partner ecosystem and reduce costs as your business grows.

Futureproof

Build for the future. All our modern workplace solutions are architected for longevity, performance and sustainability, keeping your operations secure while protecting the planet.

Efficiency

Focus your resources where they matter. We expertly coordinate with third party trades so that you don’t have to.

On-time

Mitigate risks and reduce delays. With 360-degree project insight, we ensure your solutions arrive where you want them, when you want them, and performing how you need them.

Seamless

Deliver exceptional user experiences. We leave no stone unturned, carefully planning how your solution integrates with interior design, architecture, aesthetics, acoustics, lighting, and more.

Continuous improvement

Drive a culture of excellence. By sharing insights across all disciplines and continually building improvements into your processes, we help you gain a competitive edge.

Sustainable

Meet and exceed your ESG targets. We are committed to a sustainable approach to solution specification, partner relations and ongoing support.

Our technology partners

We partner with the world’s most exciting manufacturers and innovative technology providers. From big to small, we know them all. These relationships have been established and nurtured over 25-years to provide our customers with unlimited access to the best range of solutions available on the market.

Our Partners

Resource

Trusted Connections 2024

Based on insights from 425 AV professionals in enterprise-level companies across the UK, Germany, Netherlands, and the Nordics, our Trusted Connections research is back, and better than ever!

Consultancy

Succeed from day one. We begin by performing a data assessment to shape your strategy. Our Enterprise Consultants then collaborate with you to create a roadmap aligned to your goals, focusing on security, regional compliance, user experience, aesthetics, room design and budget.

Enterprise architecture

Standardise your estate for total consistency. We take care of everything from service design and process engineering, through to platform validation and standards creation, removing the complication of managing globally diverse technologies while meeting technical standards.

Transition & mobilisation

Support your people. We plan, own and deliver a four-phase transition process including recruitment and training, onboarding, stakeholder management and the development of a communications strategy, empowering your teams to use their AV technology with maximum effect.

Support services

Boost your operations. We are here to support you far beyond the installation phase with incident and request management, as well as asset and warranty management. This is all backed up by expert remote support, meaning you are never far from assistance, wherever you are located.

Programme management office

Unburden your teams. The Kinly Programme Management Office deploys standards across global projects with strategic technical alignment, resource mapping to project pipeline and international governance, all while expertly managing your supply chain, logistics, resources and budget.

Track & improve

Stay one step ahead. We monitor the performance of your global estate to plan and build continuous improvements into your processes. This includes SLAs adherence and reporting, service development roadmaps, service governance toolkits, on-site resources and remote managed support.