Client Service Management

Optimise quality and governance for your global AV projects. Kinly Client Service Managers (CSMs) are your central point of contact across all aspects of the Global Services portfolio and are also responsible for managing your Managed On-site (MOS) teams. Working closely with your key stakeholders, they oversee the successful delivery of managed service contracts against your agreed SLAs and KPIs.

CSMs are adept in high pressure scenarios and act as your eyes and ears for both on- and off-site projects. With intimate knowledge of your preferences, maximised availability and specialist skills, CSMs proactively ensure that Kinly teams continuously deliver the best results for you and people.

Full service delivery

Entrust your service delivery and project requirements to your CSM with total confidence. They also act as your point of escalation, ensuring you are always talking to a familiar and friendly face.

Relationship building

Build meaningful relationships with your CSM. They will liaise with all your key stakeholders to deliver alignment and consistency of service across your contract.

Operations management

Remove operational burdens. CSMs take full responsibility for the day to day operation of your support service, including the management of the MOS team.

Monitoring & reporting

Alleviate the stress of reporting while making sure you stay informed. We perform structured tracking and manage the reporting of all service elements, including finance, so you don’t have to.

Contract services

Optimise your performance and reduce costs. CSMs take ownership of contract development, negotiation and compliance across your entire audio visual technology estate.

Continual insight

Get ahead of the game. We are always looking at how we can optimise service quality and manage the Continuous Service Improvement Plan to keep your people performing at their best.

Project transitioning

Enhance your operations. We lead weekly meetings with service owners, monthly operational reporting and service reviews, quarterly client service reviews and innovation workshops.

Transitioning services

Leverage our holistic approach to AV excellence. CSMs plan, own and deliver a four-phase service transition including discovery, implementation, completion and optimisation.

Training services

Drive a culture of continuous improvement. All our CSMs and MOS teams undertake regular training and offer all their experience to your teams with demonstrations and learning sessions.

Recruitment & resourcing

Ensure you are always operating at full tilt. We take complete responsibility for MOS team recruitment, making certain that you have maximum staff coverage across your sites.

Tailored

Support your strategic goals, enhance sustainability and empower your people. We deliver audio visual solutions tailored to your unique and exacting requirements.

Savings

Secure economies of scale. Access the market’s best technology through our extensive and established partner ecosystem and reduce costs as your business grows.

Futureproof

Build for the future. All our modern workplace solutions are architected for longevity, performance and sustainability, keeping your operations secure while protecting the planet.

Efficiency

Focus your resources where they matter. We expertly coordinate with third party trades so that you don’t have to.

On-time

Mitigate risks and reduce delays. With 360-degree project insight, we ensure your solutions arrive where you want them, when you want them, and performing how you need them.

Seamless

Deliver exceptional user experiences. We leave no stone unturned, carefully planning how your solution integrates with interior design, architecture, aesthetics, acoustics, lighting, and more.

Continuous improvement

Drive a culture of excellence. By sharing insights across all disciplines and continually building improvements into your processes, we help you gain a competitive edge.

Sustainable

Meet and exceed your ESG targets. We are committed to a sustainable approach to solution specification, partner relations and ongoing support.

Our technology partners

We partner with the world’s most exciting manufacturers and innovative technology providers. From big to small, we know them all. These relationships have been established and nurtured over 25-years to provide our customers with unlimited access to the best range of solutions available on the market.

Our Partners

Resource

Trusted Connections 2024

Based on insights from 425 AV professionals in enterprise-level companies across the UK, Germany, Netherlands, and the Nordics, our Trusted Connections research is back, and better than ever!

Consultancy

Succeed from day one. We begin by performing a data assessment to shape your strategy. Our Enterprise Consultants then collaborate with you to create a roadmap aligned to your goals, focusing on security, regional compliance, user experience, aesthetics, room design and budget.

Enterprise architecture

Standardise your estate for total consistency. We take care of everything from service design and process engineering, through to platform validation and standards creation, removing the complication of managing globally diverse technologies while meeting technical standards.

Transition & mobilisation

Support your people. We plan, own and deliver a four-phase transition process including recruitment and training, onboarding, stakeholder management and the development of a communications strategy, empowering your teams to use their AV technology with maximum effect.

Support services

Boost your operations. We are here to support you far beyond the installation phase with incident and request management, as well as asset and warranty management. This is all backed up by expert remote support, meaning you are never far from assistance, wherever you are located.

Programme management office

Unburden your teams. The Kinly Programme Management Office deploys standards across global projects with strategic technical alignment, resource mapping to project pipeline and international governance, all while expertly managing your supply chain, logistics, resources and budget.

Track & improve

Stay one step ahead. We monitor the performance of your global estate to plan and build continuous improvements into your processes. This includes SLAs adherence and reporting, service development roadmaps, service governance toolkits, on-site resources and remote managed support.